Returns & Refunds
We're confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase you can choose to return your item for a refund of the original purchase price excluding original shipping fees, within 14 days of receipt of shipment. Customers are also responsible for return shipping fees. Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund. A 15% restocking fee will also apply.
Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 14 days of receiving your item by sending an email to firstname.lastname@example.org with photos of your product in original packaging and we will get back to you with further details.
Items must be in new and unused condition, in original packaging to be eligible for a return under this guarantee. Returns must be packaged in the original packaging to prevent damage during transit. If approved, refunds are generally processed within 7 days of receiving your item at our warehouses.
Please note: some exclusions apply. Items from the following brands are not eligible for change of mind returns:
- AUSTRALIA HOVERBOARDS
- WIRED BIKES
Cancellations & Refunds
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you will also be responsible for return shipping charges.
To apply for a return, please forward your receipt or proof of purchase to email@example.com. All refunds are assessed on a case-by-case basis. There are, occasionally, certain situations where only partial refunds are granted. Refunds can unfortunately not be processed for items that are not in its original condition, are damaged or missing parts for reasons not due to our error, or exceeds 14 days after delivery. Refunds can only be issued to the original credit card that you use when placing your order.
Once we receive and inspect your return, we'll send you an email to notify you that your refund is being processed, and we will notify you of an approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will be applied to your original method of payment. We aim to process approved refunds within 7 days of receiving it at our warehouse.
Damaged items in transit & faults
We partner with the best Australian postage and shipping handles and take the ultimate care to package and ship your item securely. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, make note of it when signing for delivery. If, in rare instances, an item(s) is damaged, please send photos to firstname.lastname@example.org for us to assess and process an insurance claim on your behalf, and advise whether the item is to be re-packed as received, in preparation for return. Any item damaged in transit will be replaced in a timely manner after the damaged item has been returned.
In the rare event your item is faulty on arrival, please send your order number and photos to email@example.com for assessment. If the fault or defect is minor, Electric Drift may assist you in resolving the issue and/or supply the required parts as soon as possible. In the event of any paint defects, you may be eligible for a partial store credit. If the fault or defect is major, please follow the above procedure and re-package the item for return.
Incorrect item received
In the event that an incorrect item is received, please contact firstname.lastname@example.org with your order number to discuss a return and replacement.